Contact Us
How the team handles your message
Correspondence is read and answered in English, so a message written in any other language will take longer to process while the team arranges a translation. Keep the enquiry concise and factual, and the reply will come back in plain English, addressed to the point you raised. The team works through messages in the order they arrive, so a straightforward note tends to move faster than one that jumps between unrelated topics.
Turnaround depends on the volume of incoming mail, but you should not expect an instant reply. If your matter is urgent, the casino’s own help pages carry the current contact routes and any live-chat option that may be open at that moment.
What never belongs in the form
No financial details, passwords, PINs, or scans of identity documents should be sent through this form. The message field is not an encrypted channel, and a copy of your note may sit in a support inbox where several staff members have access. A passport scan or a bank statement sent here creates a record that serves no legitimate purpose, because the verification process on the casino side runs through its own secure upload system, not through a contact message.
If a request for such documents ever arrives by reply to a message you sent through this form, treat it with suspicion and verify the request through the casino’s official help centre before responding. Legitimate verification requests come through the account area, never through an unsolicited reply demanding sensitive files.
Gambling support sits elsewhere
This form is for enquiries about the site, your account, payments, and technical faults. It is not the right place to seek help with gambling-related difficulty. If you are concerned about your own play or someone else’s, the responsible-gambling section of the casino website lists the recognised support organisations and the self-exclusion tools available on the account. Those routes are confidential, direct, and staffed by people trained for that conversation, which a general contact form is not.
Any request to restrict access to your account, to close it, or to activate a cooling-off period should go through the account settings and the casino’s stated procedures for those actions. Mentioning such a wish in a contact message adds delay, because the message must be forwarded to the team that holds the authority to act on it. Use the direct route that the site already provides, and keep this form for the everyday questions that a support agent can resolve in a single pass.